Help, when you need it.
Real humans. Real response times. Real runbooks. No chatbot in sight.
Email support
One business day response on Starter · 4 hours on Business · 1 hour on Enterprise.
Enterprise phone
24/7 phone support on Enterprise plans. Named CSM, dedicated Slack channel.
Documentation
Guides, API reference, integration tutorials and quickstart walkthroughs.
Status page
Real-time platform status, incident history and scheduled maintenance.
Common questions.
How do I reset my administrator password?
Use the "Forgot password" link on the sign-in page. A reset email will be sent to your registered address within a few minutes. If you don't receive it, check spam or contact support.
Which controllers are compatible with EntryBit?
EntryBit supports all major controllers via Wiegand, OSDP and Aperio, plus our own certified hardware. For a full compatibility list, email support@entrybit.net with your controller model.
Can I integrate with Entra ID or Google Workspace?
Yes. EntryBit offers first-party integrations with Entra ID, Okta, Google Workspace, Slack, SendGrid and more, plus a REST API for custom workflows. See /integrations.
What is your SLA for enterprise customers?
Enterprise plans include a 99.99% uptime SLA, 24/7 incident response within 15 minutes, and a dedicated customer success manager. Credits are issued automatically for any breach.
How is my data protected?
All data is encrypted in transit (TLS 1.3) and at rest (AES-256-GCM) with per-tenant encryption keys. We operate under zero-trust principles with strict RBAC and tamper-evident audit logging. See /security.
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